Privacy Policy

1. Introduction

This Privacy Policy (this "Policy") describes how JunkDash ("JunkDash," "Company," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with our website located at www.junkdash.com (the "Site") and the junk removal and hauling services we offer (the "Services"). This Policy applies to visitors, prospective customers, and customers who interact with the Site, including through our online request form ("you" or "your"). By submitting information through the Site or otherwise providing information to JunkDash, you acknowledge that you have read and understood this Policy.

2. information we collect

When you submit a request through the Site's contact form, JunkDash collects the following categories of personal information directly from you:

• Name
• Email address
• Phone number
• Service address
• Job type (the category of junk removal or hauling service requested)
• Preferred pickup date
• Any additional message or details provided regarding the job
• Photohraphs of the items to be removed

JunkDash may also automatically collect limited technical information when you access the Site, including your IP address, browser type, device information, and pages visited. This information is typically collected through cookies and similar tracking technologies, as described in Section 5 ("Cookies and Website Tracking").

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3. how we use your information

JunkDash uses the personal information described above for the following purposes:

• To prepare and provide an accurate quote for your requested Services
• To schedule and coordinate pickup appointments
• To contact you by telephone, text message, or email regarding your request, appointment, or the Services
• To send promotional, seasonal, or other marketing communications, where permitted by law and where you have not opted out
• To maintain records of Services performed and customer interactions, and to analyze trends across requests in order to improve our operations
• To comply with applicable legal obligations and to protect the rights, safety, and property of JunkDash, our customers, and the public

4. Calls, Texts, and Email Communications

By providing your telephone number and email address, and by checking the consent box on the Site's contact form, you consent to receive telephone calls, text messages (SMS), and emails from JunkDash — including appointment reminders, pickup confirmations, quote follow-ups, and other informational or marketing communications — which may be sent using automated dialing or messaging technology. Message and data rates may apply. Consent to receive such communications is not a condition of purchasing any Service from JunkDash.

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You may opt out of text messages at any time by replying "STOP" to any message received from JunkDash. You may opt out of marketing emails by using the unsubscribe link included in such emails. You may also contact JunkDash directly, as set forth in Section 11 ("Contact Us"), to update your communication preferences or to request that JunkDash cease contacting you, subject to any Services already scheduled.

5. Cookies and Website Tracking

The Site may use cookies and similar tracking technologies, including web analytics and advertising tools, to understand how visitors use the Site, to remember preferences, and to improve Site performance. Cookies are small data files stored on your device by your browser.

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You may control or delete cookies through your browser settings. Most browsers allow you to block cookies or to receive a notification when a cookie is set; however, blocking certain cookies may affect the functionality of the Site.

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The Site specifically uses cookies and tracking technologies provided by the following third parties:

• Google Ads — used to measure advertising performance and analyze Site traffic. Ad settings and preferences may be reviewed or adjusted at Google Ads Settings, and further information regarding Google's use of cookies is available in Google's Advertising Policy.
• Meta (Facebook and Instagram) — used to measure and improve advertisements shown on Facebook and Instagram. Ad preferences may be reviewed or adjusted at Meta Ad Preferences, and further information is available in Meta's Cookies Policy.

6. How We Share Your Information

JunkDash does not sell personal information. JunkDash shares personal information with the following categories of service providers solely for the purpose of operating its business and providing the Services:

• Customer relationship management (CRM) and scheduling platforms, which store request details, assist in preparing quotes, schedule jobs, and support communication with customers
• Text messaging and email service providers used to deliver calls, texts, and email communications
• Payment processors, where payment for Services is made through the Site or another online payment method
• Professional advisors, including accountants and attorneys, and, where legally required, law enforcement or regulatory authorities, to comply with legal obligations or to protect JunkDash's rights

Service providers are authorized to use personal information solely to perform services on behalf of JunkDash and are not permitted to use such information for their own independent marketing purposes.

7. Data Retention and Security

JunkDash retains personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including maintaining Service history, responding to inquiries, and satisfying applicable legal, accounting, or record-keeping requirements. When personal information is no longer needed, JunkDash takes reasonable steps to securely delete or de-identify it.

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JunkDash employs reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage, however, is completely secure, and JunkDash cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Request information regarding the personal information JunkDash has collected about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to JunkDash's legitimate business, legal, or contractual requirements (for example, records of a completed job)
• Opt out of marketing communications at any time, as described in Section 4 ("Calls, Texts, and Email Communications")

To exercise any of these rights, please contact JunkDash using the information set forth in Section 11 ("Contact Us"). JunkDash will respond to verified requests within a reasonable time.

9. Children's Privacy

Our Services are intended for adults; you must be at least eighteen (18) years of age to request or receive Services from JunkDash. As a matter of policy, JunkDash does not knowingly collect personal information from anyone under the age of eighteen (18).

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Separately, and in accordance with the Children’s Online Privacy Protection Act (COPPA), JunkDash does not knowingly collect personal information from children under the age of thirteen (13). If JunkDash becomes aware that it has inadvertently collected personal information from a child under 13, JunkDash will take reasonable steps to delete such information. If you believe a child has provided personal information to JunkDash, please contact us as set forth in Section 11 ("Contact Us").

10. Changes to This Policy

JunkDash may update this Policy from time to time to reflect changes in its practices or for legal, operational, or regulatory reasons. Any changes will be reflected by revising the "Last Updated" date at the top of this Policy. Your continued use of the Site or the Services following the posting of any changes constitutes acceptance of such changes. JunkDash encourages you to review this Policy periodically.